The Role
As a Scheduler, you will play a key role in ensuring our field engineers are effectively planned and deployed to customer sites. You will be responsible for coordinating service visits, maintenance appointments, and emergency call-outs while maintaining excellent communication with both customers and engineers.
Key Responsibilities
- Scheduling and coordinating engineers' daily workloads.
- Managing reactive service calls and planned maintenance visits.
- Liaising with customers to arrange appointments and provide updates.
- Monitoring engineer attendance and job completion.
- Prioritising emergency call-outs and reallocating resources when required.
- Updating internal systems with accurate job information.
- Raising purchase orders and processing service-related documentation.
- Supporting the Operations and Service Management teams with administrative duties.
What We're Looking For
- Previous scheduling, planning, or service coordination experience.
- Strong organisational and multitasking skills.
- Excellent communication and customer service abilities.
- Experience working within a Fire & Security, Facilities Management, Engineering, or Service environment would be advantageous.
- Ability to work in a fast-paced environment and manage changing priorities.
- Proficiency in Microsoft Office and scheduling software.
What's on Offer
- Salary up to £30,000 per annum.
- Permanent, full-time position.
- 20 days holiday plus bank holidays
- Nest pension scheme
- Opportunity to join a growing and reputable Fire & Security business.
- Supportive team environment.
- Career development and progression opportunities.